Customer Care

NOTICE 

We are still experiencing delays at times  DUE TO THE CRAZY NATIONWIDE INVENTORY SHORTAGES --   Please read through this page carefully for guidelines on extended processing and delivery times. 

CUSTOMER CARE HOURS

Customer care hours 8am to 6pm Monday through Friday except for holidays.  If you have questions regarding products or regarding an order, please e-mail us. We will not respond to emails requesting information that is already explained on our customer care page, so please take the time to review this page carefully.  We are trying to work as efficiently and as quickly as possible.   If you are inquiring on the status of an order please make sure to include your order number.  Please allow 24 - 48 hours  for an e-mail reply. We are a small boutique with minimal staff, so your patience is kindly appreciated.

ORDER PROCESSING

Orders are processed Monday through Friday excluding weekends and holidays.  Orders placed on weekends and holidays are not processed until the next business day, so order processing time begins on the next business day. PLEASE NOTE: Processing times do not include time in transit for delivery.

CURRENT PROCESSING TIMES:  Items marked MADE TO ORDER in the description have an approximate 7 to 14 day processing time. This is regardless of holidays.  Processing times may extend past the  7 to 14 day estimated time however, due to current supply chain difficulties and unpredictable stock and restock lead times from our suppliers due to all the shortages incurred over the last 2 years. . If you ordered during one of our larger sales, this also  may affect processing times.

If you need an order by a specific date or holiday, and it falls within your processing time, you will need to contact us to see if a rush is possible.  Please see the rush orders section on this page for more details. Please note we are still experiencing some delays, so it may extend past that on select items, but we are working on trying to avoid prolonged backorders.

All of our graphic design apparel is made to order unless the item indicates it is a Ready To Ship Item. Processing time is not affected by the method selected for delivery, nor does it include time in transit for delivery. Orders placed during promotions or peak holiday periods may incur a delay. We do not send updates during the processing times.  We are a small business and made to order times can vary.  You should expect to receive an update once your order is ready to ship, with tracking.  If you wish to do rush processing, please see the next paragraph.

Sales and Discounts: Please note that coupon codes cannot be applied to orders already placed. 

RUSH ORDERS

At this time, rush orders are decided based on our current order volume and stock availability.  If you would like an order rushed or shipped faster than our normal processing time, please contact via email preferably ahead of placing your order, or immediately after.  Rush orders are subject to a rush processing fee, in addition to any additional shipping upgrades fees that may be necessary.

 If you have questions about processing please email us with your order number if already ordered, so we can assist you as efficiently and quickly as possible.  We are happy to try and work with you to get your items to you in time for a special event or trip. 

**For info on SHIPPING or RETURNS you can find the clickable links on the footer menu below